Guarantees and spare parts
- Manufacturer's warranty
This guarantee is applicable to all professionals for all products present on this site. This guarantee will not be opposable to consumers (individuals) but it may constitute an element of information on the minimum durability expected of the product in application of the 3rd paragraph of article L 217-7. The manufacturer's guarantee period displayed on the product sheet starts on the delivery date of the initial order without renewal of this period in the event of an exchange within the framework of this one.
Duration of the guarantee: POGGIO-SOLUTIONS guarantees the product for 24 months from the date of purchase. This warranty is an additional document and can in no way replace your legal rights. This warranty does not cover products intended for rental. Any part found to be defective due to a defect or manufacturing defect will be replaced. Under no circumstances will the warranty give rise to any reimbursement or compensation whatsoever, whether direct or indirect. Furthermore, this guarantee does not cover: accessories and consumables, misuse of the product, damage caused by a fall, use for professional purposes and postage and packing costs for the return of the appliance; the latter remain the responsibility of the customer. Any item sent for repair with postage due will be refused. The guarantee will be automatically cancelled if the product has been modified without the manufacturer's consent or in the event of the use of accessories not authorised by the manufacturer. The latter declines all civil liability deriving from improper use of the machine or use that does not comply with the instructions, adjustment and maintenance. Warranty assistance will only be granted if the request is addressed to the authorised after-sales service with proof of purchase. Immediately after purchasing the product, we advise you to check that the product is undamaged and to read the instructions carefully before use.
- Guarantee of conformity
- Exclusion of warranties
This guarantee does not apply:
(a) To the battery in the following cases:
- the storage, charging, maintenance or use conditions have not been in accordance with the recommendations set out in the user manual.
- it has been subjected to a shock that has damaged the casing or the electrical connections
- the polarised have been reversed
(b) Any aesthetic damage
(c) To any damage caused by use. The storage conditions as well as the commissioning of the product are part of the use.
(d) Any damage caused by accident, abuse, misuse, contact with liquid or dust (e.g. sand).
(e) To any damage caused by the operation of the product outside the permitted or intended uses described in the technical data sheets and instructions for use of the products (instructions can be downloaded from the Poggio-solutions.com website).
(f) Has a product or part that has been modified in such a way as to alter its functionality or capabilities without the written permission of POGGIO.
(g) If any serial number has been removed or made illegible
Article L 217-4 of the Consumer Code
The seller is obliged to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. It is also liable for defects of conformity resulting from packaging, assembly instructions or installation when this was made at its expense by the contract or was carried out under its responsibility.
Only consumers - i.e. any natural person who has purchased a product for a use which is not within the scope of his commercial, industrial, craft or liberal activity - can benefit from this legal guarantee. Thus, products purchased which are referred to in an invoice indicating the VAT registration number of a company or professional are not covered by this legal guarantee.
POGGIO takes care of:
The consumer shall be entitled to obtain from POGGIO the repair or replacement free of charge of the defective product, unless the choice requested is objectively impossible or constitutes a manifestly disproportionate cost in relation to other modalities, taking into account the value of the product, the nature of the lack of conformity and the possibility of implementing alternative solutions without major inconvenience to the consumer.
Where the replacement of the product is impossible or constitutes a manifestly disproportionate cost or involves an unreasonable delay or causes major inconvenience to the consumer, the consumer shall have the right to obtain a full or partial refund in exchange for the product.
Where the consumer is acting as a legal guarantee of conformity, the consumer shall :
- has a period of 2 years from the delivery of the good to act;
- may choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L 217-9 of the French Consumer Code;
- is exempted from having to provide proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods, except for second-hand goods.
The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.
The consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and in this case, he may choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
- Warranty against hidden defects
Consumers and non-specialist professionals who have purchased a product are concerned by this guarantee. POGGIO may be held liable when a defect that is not visible (i.e. is not likely to be discovered by reasonable inspection by the buyer) renders the product unfit for its intended use or so diminishes its usefulness that the buyer, if he had known about the defect, would not have acquired the product or would not have acquired it at the purchase price (Article 1641 of the Civil Code).
The costs of returning the product are borne by POGGIO. If the expertise carried out by POGGIO confirms that there is indeed a hidden defect, you will be reimbursed in full. The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect (Article 1648 paragraph 1 of the Civil Code).
To benefit from the legal guarantee of conformity or the guarantee of hidden defects, it is sufficient to contact the customer service of the company POGGIO by :
- email : Contact us by email
- mail: addressed to the POGGIO company's head office
In accordance with article L 111-3 of the Consumer Code Poggio indicates that it does not have spare parts due to the nature of the product.